Frequently Asked Questions
This page is currently being updated - please accept our apologies in the mean time and come back later for a fully updated list of commonly asked questions and their answers.
All the information you need to get around the site and shop online. Just click on a question to find out the answer.
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What is OpalRoom.com?
OpalRoom.com is an online store that retails in Exclusive VIP Gifts.
OpalRoom.com is operated by DynamiiX Retail Stores Limited, (registered company number 5367636) whose registered office is in Cardiff. |
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Contact Us
If you can't find what you're looking for here, then please feel free to contact Customer Services using the details listed below:
Telephone 08702 012713 8am-6pm (7 days a week), or email us at info@OpalRoom.com
If you email us, please try to include as much detail as you can regarding your enquiry so that we can help you as effectively as possible. Here are some examples of information to include (where applicable):
- your order number
- your phone number(s)
- your post-code
- specific product name and price (if you are dissatisfied with a particular product, for example)
- dates/times
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Shopping with OpalRoom.com
Don't worry, it's quite easy to find your way around OpalRoom.com once you know how!
Use the links along the top of the page to move to important locations on the site, e.g. products & services, homepage, your shopping basket and your order history.
The links on the left of the screen help you move around the OpalRoom.com website, or to browse the store by category.
If you ever get lost, just head for the main OpalRoom.com homepage by clicking on image at the top left of the page.
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Searching for an item
The homepage has a search facility in the top middle part of the screen. Enter the product you are looking for, and click the 'search' link to the right of the search box to see a list of matching results.
Once you have done the search you can browse the products as usual without having to put them in your shopping basket.
Tip - try to avoid using lots of words and/or very common words like 'the', because these will slow the search.
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How does my shopping basket work?
Just like a shopping basket in a supermarket, you can put things in your basket (by clicking on the 'add to basket' button) without having to buy them - it is just a way of holding onto things that you are interested in. You are not committing to a purchase until you take your selected item(s) through the checkout. However, you can not purchase an item until it has been added to your basket, so remember to check the contents of your basket carefully before you check out.
You can check what is in your basket at any time by clicking on the 'Your Shopping Basket' button at the top of the screen or once you've selected at least one product, choose 'Vew Basket' on your CartBar at the bottom of the screen. If you want to remove something simply reduce the number to zero and a prompt will ask you to confirm the removal.
When you have finished your shopping, click on the 'checkout' button. At this point you will your payment details. |
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How do I check/change my order?
Telephone 08702 012713 8am - 6pm (7 days a week), or email us at customer.services@OpalRoom.com |
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What payment/switch/credit cards do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, Switch and Delta.
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Can I return items?
At OpalRoom.com we aim to provide a first class service for our customers. However, should you discover a problem upon delivery, we want to help put matters right.
The returns policy varies according to the product.
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Can I place an order and arrange for it to be sent to another address?
Shopping bought from OpalRoom.com can now be sent to an address other than the registered address. This is particularly useful for sending gifts to others, or arranging shopping deliveries for friends or relatives. Deliveries can be made to almost anywhere in the UK. |
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Do you deliver overseas?
Unfortunately, we can only deliver products from our online store to addresses within the UK. |
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