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Ordering With Us
First we thank you for visiting our web site and using our services. In addition, we would also like to thank all of you who have already contacted us supporting our efforts in delivering innovative goods and experiences online, effectively and at a highly competitive price.
Our Customer Services team are ready to answer your queries and can be contacted in the following easy ways:
| By Email: |
orders@opalroom.com - If your enquiry relates to an order that you have placed |
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info@opalroom.com - If you have a general query about Opalroom.com |
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| By Fax: |
You can fax us on 0870 442 3901. This is a national rate number so will cost you the same no matter where you call within the UK. As part of our customer services charter, we aim to respond to all fax queries within 24 hours (Mon-Fri, excluding UK Bank Holidays). |
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| By post: |
Postal correspondence should be addressed to our Customer Services Centre as follows:
DRS - DYNAMIIX RETAIL STORES LIMITED
62 KING GEORGE V DRIVE, HEATH, CARDIFF CF14 4EF
++(44) 29 2000 8580 |
As part of our customer services charter, we aim to respond to all fax queries within 24 hours (Mon-Fri, excluding UK Bank Holidays).
We are determined to continue to offer extremely competitive prices and research unique products for your benefit. We currently believe that the only way to continue to do this is possible is in through being a completely online company.
To this extent, we currently do not offer telephone support, just like many leading, online companies like: ebay, Yahoo and Altavista, who cannot be contacted by telephone, email or fax. However, we continually review customer feedback and if demand requires telephony support for our customers, then we will provide this service in the future. |
